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Refund Policy

Effective Date: 01 May, 2024

At Digital Domination Services, customer satisfaction is our utmost priority. We aim to build long-lasting and mutually beneficial relationships with all our clients. As part of this commitment, we offer a 7-day, no-questions-asked refund policy on our consulting fees. Below are the guidelines and conditions under which our refund policy operates.

1. Scope of the Refund Policy

1.1 Applicability:

This refund policy applies solely to consulting fees charged by Digital Domination Services for our range of marketing services, including but not limited to:

  • Email marketing
  • Appointment setting
  • Lead generation
  • Marketing strategy consulting
  • Digital advertising

1.2 Exclusions:

Refunds under this policy do not cover third-party fees for services or products that are not directly provided by Digital Domination Services, including:

  • Advertising spend on third-party platforms (Google Ads, Facebook Ads, Paid for Softwares, Microsoft/Google Workspaces etc.)
  • Fees charged by email marketing software providers
  • Subscriptions or fees paid to external service providers

These third-party fees are either deducted from the refunded amount or paid directly via their respective vendor websites.

2. Eligibility for Refunds

2.1 Consulting Fees Refunds:

Clients who are dissatisfied with our consulting services for any reason may request a full refund within 7 calendar days of signing up, provided the following conditions are met:

  • The request is made within 7 days of the initial payment.
  • The request is made via email or through our website’s contact form, providing sufficient details to identify the client and the service.

2.2 Third-Party Fees:

Refunds will not be issued for third-party fees already incurred or committed to. Clients are responsible for reviewing and understanding the terms of any third-party services they agree to.

3. How to Request a Refund

3.1 Submission:

Submit a refund request through one of the following methods:

  • Email: Send an email to [email protected] with the subject line “Refund Request – [Your Name/Business Name]” and include the following details:
    • Your full name and business name (if applicable)
    • Date of purchase
    • Details of the service(s) purchased
    • Reason for the refund request (optional)
  • Contact Form: Fill out the contact form on our website, including the relevant information as listed above.

3.2 Response Time:

You will receive an acknowledgment of your request within 24 hours, and we aim to process all refunds within 5-7 business days after receipt of the request.

3.3 Refund Method:

Refunds will be processed using the original payment method unless otherwise requested or necessary.

4. Adjustments and Deductions

4.1 Third-Party Fees Deduction:

Refunds will be issued after deducting any third-party fees paid on behalf of the client (e.g., advertising spend, software subscriptions).

4.2 Additional Charges:

In cases where clients opted for custom integrations, development, or setup services, additional charges may apply and will be clearly outlined in the service agreement.

5. Cancellation Policy

5.1 Cancellation Timing:

Clients may cancel ongoing marketing services or subscriptions at any time. The cancellation will be effective immediately upon receipt of the cancellation request via email or the website’s contact form.

5.2 Pro-Rated Refunds:

For services with recurring billing (e.g., monthly marketing subscriptions), refunds will be pro-rated based on the remaining days in the current billing cycle.

6. Contact Information

If you have any questions regarding our refund policy, please feel free to reach out to us at:

  • Email: [email protected]
  • Phone: +918367777110 (INDIA)
  • Phone US: +1 505 477 7357 (US)
  • Address: Infront of Sneha Petrol Pump, Titilagarh, Dist: Bolangir, Odisha. Pin 767033 (India)
  • US Address: 1209 Mountain Road PL NE, STE R, Albuquerque, 87110

At Digital Domination Services, we value your business and strive to ensure your satisfaction with our services. We look forward to serving your marketing needs and helping you dominate your digital presence.

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